The allure of riding in a New York City yellow cab has always been captivating, especially for those who grew up in the city. As a child, I longed to experience the convenience and excitement of hailing a cab, but my parents were staunch advocates of the subway system, citing its cost-effectiveness and vibrant people-watching opportunities.

Growing up near the Jersey Shore, visits to my family in Brooklyn, Manhattan, and Queens were a regular occurrence. My mother, a devout subway enthusiast, instilled in me a deep appreciation for navigating the city underground. Even when hosting Japanese exchange students who were unfamiliar with the city, my mother made sure they experienced the wonders of the F train and the iconic sights of Rockefeller Center.

However, as the subway system faced challenges during the COVID-19 pandemic, my mother, who had recently moved back downtown, began to have reservations about using public transportation. Her fear of certain subway stations surprised me, as she had always been a fearless advocate for the MTA.

This fear was further exacerbated by the recent surge in high-profile incidents on the subway, including murders, stabbings, and horrifying crimes committed by individuals with extensive criminal histories. The sense of unease among commuters is palpable, with many feeling unsafe and on edge while using the subway.

MTA Chairman and CEO Janno Lieber’s dismissive attitude towards these concerns only adds insult to injury. His comments downplaying the fear felt by riders in the face of rising crime rates are tone-deaf and insensitive. It is clear that a disconnect exists between the MTA leadership and the everyday commuters who rely on the subway for their daily commute.

The deteriorating conditions of the subway system, coupled with the lack of accountability from MTA officials, have left riders feeling disillusioned and helpless. The once-clean and efficient subway system has now become a breeding ground for criminal activity and disorder, leading many to question the future of public transportation in the city.

As New Yorkers grapple with the challenges of navigating an increasingly chaotic subway system, it is essential for MTA leadership to listen to the concerns of riders and work towards restoring faith in public transportation. Ignoring the plight of commuters and dismissing their fears will only further erode trust in the MTA and hinder efforts to revitalize the subway system.

In a city where the subway has long been a symbol of resilience and connectivity, it is crucial for MTA officials to acknowledge the concerns of riders and take concrete steps to address the safety and security issues plaguing the system. Only by working together can we ensure that the subway remains a vital and cherished part of the New York City experience.