If you want to buy or sell a used EV right now, what’s the first step you’d take?
Ever, a startup that prides itself as the first “AI-native, full-stack auto retail business” for electric vehicles, aims to be the go-to solution for this question. With thousands of customers already using the platform to buy and sell their EVs, Ever is now gearing up to expand its operations with a $31 million Series A funding round led by Eclipse, along with Ibex Investors, Lifeline Ventures, and JIMCO.
While companies like Carvana and Carmax have revolutionized the digital car-buying experience in recent years, Ever is taking a different approach. Jiten Behl of Eclipse believes that simply adding AI tools on top of existing processes is not the way to truly modernize the automotive retail experience. He likens it to how some automakers repackaged combustion vehicles as EVs, rather than designing them from the ground up like Tesla and Rivian did.
Lasse-Mathias Nyberg, co-founder and CEO of Ever, highlights the complexities involved in buying or selling a car, with hundreds or thousands of actions required to complete a transaction. To address this, Ever has developed a digital-first auto retailer powered by an orchestration layer that streamlines workflows and enhances the customer experience.
By leveraging agentic AI and creating a unified customer experience, Ever’s sales team has become two to three times more productive, leading to increased efficiency and productivity. This, in turn, allows the company to offer competitive prices and improve margins.
Ever operates both an online marketplace and physical locations, recognizing the importance of in-person interactions for many buyers, especially those new to EVs. While early reviews have been mixed, with some users praising Ever’s approach and others citing communication challenges, Nyberg is committed to refining the system to meet customer needs.
Looking ahead, Ever remains focused on EVs but does not rule out the possibility of venturing into used combustion cars. Behl, drawing from his experience at Rivian, believes that the future of automotive retail lies in digitally-led customer experiences that eliminate friction from the buying and selling process.
As the industry continues to shift towards electric propulsion, companies like Ever are poised to capture market share and provide customers with a seamless car-buying experience. With a vision for a more efficient and customer-centric approach to auto retail, Ever is set to make waves in the EV market.
