A resident in Christchurch was taken aback when informed that she would need to spend nearly $1000 to upgrade her automatic gate to ensure it continues to function properly. The gate currently operates on the 3G mobile network, which is scheduled to be deactivated by the end of the year.
Despite purchasing the gate in January last year, well after the network shutdown was announced, the resident expressed disappointment at the situation. She mentioned, “We saved up for a long time to get the gate, so you would expect it to have a longer lifespan.”
After sharing her dilemma on social media, she discovered that others were facing similar challenges with their devices. Aero New Zealand, a provider of gate access automation, stated that certain devices such as the Centurion G-Ultra and G-Speak Ultra would no longer have GSM functionality after the network shutdown.
Anton Neveling, the general manager, explained that while many devices had already been upgraded, there were still a few remaining that needed attention. He highlighted that the upgrade process would vary depending on the installer performing the task.
Neveling mentioned, “In our product space, the 3G shutdown does not affect the gate’s operation, remote control, or keypad functionality, only app-based features like push notifications, SMS alerts, or mobile app access.”
Consumer NZ’s product test writer, Nick Gelling, advised consumers to seek resolution from retailers if they purchased products that would no longer work post the 3G shutdown. He emphasized that retailers are obligated to provide a repair, replacement, or refund under the Consumer Guarantees Act.
Paul Brislen, the chief executive of the Telecommunications Forum, highlighted the variety of devices that rely on 3G for communication and need to be assessed for upgrades. He mentioned that retailers have been reminded to ensure the products they sell will remain functional after the network shutdown.
The Commerce Commission reported receiving nine inquiries related to product functionality after the 3G shutdown. Traders were reminded to inform consumers of any upcoming changes that may impact the usability of devices post the network deactivation.
