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“Agentic AI,” also known as AI agents, has been a prominent topic in the corporate world since the latter part of last year. But how does this concept, which involves leveraging large language models (LLMs) to drive specific operations and targeted workflows, manifest in real-world production environments?
One intriguing example that recently surfaced involves Hewlett Packard Enterprise (HPE) subsidiary Axis Security collaborating with Israeli AI startup xpander.AI to significantly automate its customer support ticketing system. This initiative has been successfully deployed across tens of thousands of end users at major Fortune 500 companies in sectors such as airlines and hospitality.
Through the partnership with xpander, Axis Security has achieved substantial monthly time savings, enabling sustainable team growth without the need for extensive hiring by enhancing existing employees with AI agents.
“The ability to conceptualize a feature and witness its rapid implementation without the need for extensive engineering resources has been a game-changer for us,” said Nokky Goren, the Director of Engineering at Axis Security, in an interview with VentureBeat. “This represents the future of enterprise technology.”
Why HPE Acquired Axis Security
Acquired by HPE in March 2023, Axis Security specializes in Security Services Edge (SSE) solutions that enhance enterprise network security and streamline access to corporate resources. This acquisition formed a part of HPE’s strategy to expand its Secure Access Services Edge (SASE) offerings by merging Axis’ SSE platform with Aruba’s SD-WAN technologies. This unified approach addresses the increasing demand for seamless and secure connectivity in the era of hybrid work environments and global operations.
Axis Security’s SSE platform, Atmos, offers Secure Web Gateways (SWG), Cloud Access Security Brokers (CASB), and Digital Experience Monitoring (DEM). By becoming part of HPE’s ecosystem, Axis gained access to expanded resources, including a robust sales team and technical support, which have played a crucial role in driving customer adoption and refining its solutions.
Why Axis Chose Xpander.AI
Recognizing the necessity for scalable solutions to manage increasing workloads and enhance reliability, Axis Security partnered with Xpander.AI to implement advanced multi-agent AI systems.
“Above the desk of my team, I have a sign that says, ‘automate everything,’” Goren emphasized. “I always teach them that whenever a task is done more than once, that’s something we should focus on automating…we should put our efforts into never having to manually perform the same operation twice.”
Xpander’s Agent Graph System (AGS) has played a pivotal role in this endeavor. Unlike traditional automation tools, AGS organizes workflows into multi-step processes managed by interconnected AI agents. These agents adeptly handle API calls and tasks, ensuring accuracy and efficiency.
“Multi-agent AI has revolutionized our approach,” Goren shared. “With Xpander’s tools, we automated intricate tasks like ticket enrichment and customer communication workflows without the need for coding.”
Tangible Benefits of Agentic AI in Real-World Time and Cost Savings
One of the most impactful applications of Xpander’s technology at Axis involves customer support ticket management.
- Automatically queries multiple internal systems for relevant data.
- Contextualizes this information into a unified report.
- Identifies similar past incidents for faster resolution.
“Previously, manually sifting through thousands of tickets to find relevant matches was impractical,” Goren explained. “Now, AI agents accomplish this within minutes, saving us significant time.”
Another breakthrough has been the automation of root cause analysis (RCA) for system outages. Xpander’s multi-agent AI generates detailed RCA reports by synthesizing monitoring data and historical context. These reports undergo review by Axis’ team before automatic communication to customers and stakeholders.
Reliability and Scalability
Xpander’s technology addresses a critical obstacle to enterprise AI adoption: Reliability. “The effectiveness of AI systems hinges on their ability to consistently deliver precise results,” emphasized David Twizer, CEO of Xpander.AI. “Our platform ensures 100% reliability by employing multi-agent frameworks that can seamlessly adapt to enterprise complexities.”
The collaboration also underscores the flexibility of AI systems. Xpander’s platform supports integration with various LLMs, enabling organizations like Axis to leverage the most suitable tools for their specific requirements. “We offer a platform where users can incorporate the latest models from providers like OpenAI, Anthropic, and Nvidia, ensuring optimal flexibility and performance,” Twizer added.
Future Outlook
Axis Security’s utilization of Xpander.AI exemplifies a broader trend in enterprise technology: the transition from generic software-as-a-service (SaaS) solutions to tailored, AI-driven workflows. By empowering teams to automate and customize processes, multi-agent AI systems are reshaping the possibilities for enterprises globally.
With such strategic partnerships, HPE and its subsidiaries are well-positioned to spearhead the integration of AI and security at the core of enterprise operations.
