Summary created by Smart Answers AI
In summary:
- OnePlus is embroiled in a warranty dispute in Europe after opting to give €100 vouchers instead of repairing products like the Buds Pro 2 and SuperVOOC chargers.
- Tech Advisor points out that these vouchers are restricted to online use, expire in a month, cannot be used on discounted items, and do not cover repairs.
- The ineffective warranty process is leading customers to consider reporting OnePlus to European Consumer Centres, which could harm the brand’s reputation.
Evidence suggests that OnePlus is not fulfilling its warranty obligations to European customers, further tarnishing the already struggling brand’s reputation.
Recent reports indicate that OnePlus’s situation in Europe continues to deteriorate, as the brand advises customers to purchase devices from its parent company Oppo, while allegedly neglecting its current customer base.
Under warranty
According to Android Authority, numerous dissatisfied OnePlus customers have turned to Reddit to voice their frustrations over the difficulty in securing a repair or replacement under warranty.
In response to warranty claims for the OnePlus Buds Pro 2 and the 120W SuperVOOC fast charger, OnePlus has reportedly provided €100 vouchers as compensation rather than offering proper repairs or replacements.
The company claims these products have either reached “End of Life” status or are no longer available, making replacements unfeasible.
Henry Burrell / Foundry
No-one to vouch for them
The issue lies in the fact that these €100 vouchers are largely ineffective.
Reports indicate that OnePlus’s European online stores are facing significant stock shortages across various product categories. Additionally, items currently available tend to be on sale, rendering the vouchers unusable under the company’s terms and conditions.
Moreover, the vouchers are restricted to online use, cannot be used in physical stores, and do not apply to future repairs. Given that the vouchers are only valid for a month, they offer little practical benefit.
It appears that OnePlus is offering nearly useless vouchers instead of fulfilling its warranty responsibilities.
One Reddit user has even threatened to report OnePlus to the European Consumer Centres Network (ECC).
Given the current situation, doubts are emerging about whether the OnePlus 15’s successor will make it to Europe, despite various leaks.
