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American Focus > Blog > Economy > TELUS International Acquires Gerent to Enhance Salesforce, AI-Driven Customer Experience Solutions
Economy

TELUS International Acquires Gerent to Enhance Salesforce, AI-Driven Customer Experience Solutions

Last updated: July 7, 2025 12:41 am
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TELUS International Acquires Gerent to Enhance Salesforce, AI-Driven Customer Experience Solutions
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TELUS International (Cda) Inc. (NYSE:TIXT) recently made headlines with its acquisition of Gerent, a US-based Salesforce-focused consultancy known for delivering enterprise-scale implementation and integration projects, as well as agentic AI solutions. This strategic move by TELUS aims to enhance its digital offerings and strengthen its position in the competitive market.

Following the acquisition, Gerent’s full range of services is now being offered under the TELUS Digital brand, with plans to retire the Gerent name by the end of Q3 2025. As a Salesforce Summit Partner, Gerent brings with it a wealth of experience and expertise, boasting 1,800 certifications across the entire Salesforce product suite. With over 1,000 completed Salesforce projects globally and a remarkable customer satisfaction score of 4.9 out of 5.0, Gerent’s track record speaks for itself.

The integration of Gerent’s capabilities into TELUS Digital aligns with the company’s growth strategy, which focuses on combining talent with advanced technologies to create future workforces. By leveraging AI-enabled humans and autonomous AI agents, TELUS aims to deliver smarter, faster, and more personalized customer experiences at scale.

TELUS International (Cda) Inc. (NYSE:TIXT) is a leading provider of digital customer experience and digital solutions on a global scale. While TIXT presents an attractive investment opportunity, investors may also want to explore other AI stocks that offer greater upside potential and lower downside risk. For those interested in uncovering undervalued AI stocks that stand to benefit from current market trends, a free report on the best short-term AI stock is available for review.

In conclusion, TELUS International’s acquisition of Gerent underscores its commitment to innovation and growth in the digital space. By harnessing the power of AI and cutting-edge technologies, the company is poised to deliver exceptional customer experiences and drive business success in the ever-evolving digital landscape.

See also  PSG's international break comes at exactly the right time after Arsenal loss and Nice draw expose worries

For more insights on investment opportunities and market trends, be sure to check out our recommended reads on stocks that are primed for growth in the coming years and hidden gems in the AI sector. Disclosure: None. This article was originally published on Insider Monkey.

TAGGED:AcquiresAIdrivencustomerEnhanceExperienceGerentInternationalSalesforceSolutionsTELUS
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