QVC Group, the parent company behind long-standing cable TV shopping channels QVC and HSN, has filed for Chapter 11 bankruptcy protection for its U.S. operations due to overwhelming debt.
The company has submitted documents for a restructuring support agreement with creditors holding a significant portion of its funded debt, initiating Chapter 11 proceedings in the U.S. Bankruptcy Court for the Southern District of Texas.
What does this mean for customers who shop via QVC’s TV channels, streaming, social services, websites, apps, stores, and catalogs?
According to QVC Group, operations across all its brands, including QVC, HSN, and Cornerstone Brands, will continue as usual. On-air programming and customer shopping experiences remain unchanged.
Additional assurances for customers include:
- Return policies and procedures for all brands are unchanged.
- Gift cards and credits are still valid, with promotional communications proceeding normally.
- Customers can reach support representatives through the usual channels.
- All retail locations are open and operating on a regular schedule, with no changes to store and merchandise policies.
- Branded credit cards will continue to function without interruption.
The West Chester, Pa.-based company reports having ample cash to sustain operations during the bankruptcy restructuring, which it anticipates completing within 90 days. As of December 31, 2025, the company had over $1 billion in domestic cash and cash equivalents. International operations of QVC Group are not impacted by the bankruptcy.
There are no plans for employee layoffs or furloughs, and vendors will continue to be paid on schedule. The company assured that all employees should expect to receive their wages and benefits without any disruption.
QVC, known for “Quality Value Convenience,” began as a live-shopping cable TV channel in 1986. In 2017, it acquired its longtime competitor, the Home Shopping Network (HSN), for $2.1 billion.
Media mogul John Malone holds shares that provide him control over QVC Group. The company was previously known as Qurate Retail Group, having changed its name from Liberty Interactive in 2018.
On April 16, QVC Group reached a restructuring agreement with majority lender support, reducing its debt from around $6.6 billion to $1.3 billion. The company will reemerge from bankruptcy as “Reorganized QVC, Inc.”
“We remain focused on serving our customers with joyful and engaging shopping experiences that inspire, entertain and delight,” stated David Rawlinson, president and CEO of QVC Group. “This process will allow for QVC Group to have the financial structure it needs to accelerate our return to growth.”
The company anticipates that a stronger balance sheet, combined with revenue growth from social and streaming platforms, will enable QVC Group to stabilize and achieve sustainable growth over time. In 2025, the company acquired nearly 1 million new U.S. customers on TikTok Shop, contributing to the first growth in QVC U.S.’s total customer base in more than four years. Additionally, the QVC+ and HSN+ streaming service now boasts 1.5 million monthly active users, with streaming-related sales growing 19% last year.
Details of QVC Group’s bankruptcy filings and related information are available on a website managed by the company’s claims agent, Kroll, at this link.
In the bankruptcy proceedings, legal counsel is being provided by Kirkland & Ellis and Gray Reed. Evercore Group is the financial adviser, AlixPartners is the restructuring adviser, and Joele Frank is the strategic PR adviser.
