Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI

Revolutionizing IT Support with Console: The Future of Help Desk Automation

Being locked out of your work computer can be a frustrating experience, with the urgent need to reach IT support for assistance. However, the reality is that help desk staff are often overwhelmed with requests, leading to significant delays in regaining access. Andrei Serban, formerly a product lead at Rippling, recognized the importance of streamlining IT tasks after experiencing the manual work involved in managing help desk operations.

After Rippling acquired his coding security startup Fuzzbuzz in 2023, Serban saw an opportunity to automate basic help desk tasks using AI. This realization inspired him to launch Console, a startup dedicated to helping IT teams reduce mundane tasks and allocate more time to strategic projects.

Console sets itself apart from competitors by offering easy integration with Slack, allowing for quick deployment across an organization. Unlike traditional help desk automation solutions, Console does not require complex installation processes, making it accessible to companies of all sizes.

One of Console’s key features is its AI assistant, which acts as a virtual co-worker for help desk professionals. By leveraging AI technology, Console can resolve over 50% of tasks independently, freeing up IT staff to focus on more complex issues. This approach has garnered attention from companies like Scale AI, Flock Safety, and Calendly, leading to Console securing $6.2 million in seed funding from Thrive Capital.

Vince Hankes, a partner at Thrive Capital, expressed confidence in Console’s potential to transform IT support through AI. While the rapid integration of Console may raise concerns about its replaceability, Hankes believes that the platform’s AI capabilities will evolve with user adoption, becoming an indispensable tool for all employees.

See also Eliminating Waste, Fraud, and Abuse in Medicaid My Administration has been relentlessly committed to rooting out waste, fraud, and abuse in Government programs to preserve and protect them for those who rely most on them. The Medicaid program was designed to be a program to compassionately provide taxpayer dollars to healthcare providers who offer care to the most vulnerable Americans. To keep payments reasonable, billable costs for such care were historically capped at the same level that healthcare providers could receive from Medicare. The State and Federal Governments jointly shared this cost burden to ensure those of lesser means did not go untreated. Under the Biden Administration, States and healthcare providers were permitted to game the system. For example, States "taxed" healthcare providers, but sent the same money back to them in the form of a "Medicaid payment," which automatically unlocked for healthcare providers an additional "burden-sharing" payment from the Federal Government. Through this gimmick, the State could avoid contributing money toward Medicaid services, meaning the State no longer had a reason to be prudent in the amount of reimbursement provided. Instead of paying Medicare rates, many States that utilize these arrangements now pay the same healthcare providers almost three times the Medicare amount, a practice encouraged by the Biden Administration. These State Directed Payments have rapidly accelerated, quadrupling in magnitude over the last 4 years and reaching $110 billion in 2024 alone. This trajectory threatens the Federal Treasury and Medicaid's long-term stability, and the imbalance between Medicaid and Medicare patients threatens to jeopardize access to care for our seniors. I pledged to protect and improve these important Government healthcare programs for those that rely on them. Seniors on Medicare and Medicaid recipients both deserve access to quality care in a system free from the fraud, waste, and abuse, that enriches the unscrupulous and jeopardizes the programs themselves. We will take action to continue to love and cherish the Medicare and Medicaid programs to ensure they are preserved for those who need them most. The Secretary of Health and Human Services shall therefore take appropriate action to eliminate waste, fraud, and abuse in Medicaid, including by ensuring Medicaid payments rates are not higher than Medicare, to the extent permitted by applicable law. This memorandum is not intended to, and does not, create any right or benefit, substantive or procedural, enforceable at law or in equity by any party against the United States, its departments, agencies, or entities, its officers, employees, or agents, or any other person. DONALD J. TRUMP

Looking ahead, Console aims to expand its support to other functions beyond IT, including HR, finance, and legal. Serban envisions Console becoming the go-to platform for employee assistance, revolutionizing the way organizations handle internal requests.

With its innovative approach to help desk automation and strategic partnerships, Console is poised to redefine the future of IT support. As companies increasingly rely on digital tools for operations, platforms like Console will play a crucial role in enhancing efficiency and productivity across all departments.

Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI

Revolutionizing IT Support with Console: The Future of Help Desk Automation

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