Japan Post Insurance has recently made a strategic move by acquiring a minority stake in Hoken Minaoshi Hompo Group, a business entity managed by KKR-managed funds. This collaboration marks a significant step towards enhancing the group’s growth plans and expanding its insurance platform in Japan through various channels like high-street outlets, call centers, and online platforms.
Hoken Minaoshi Hompo Group, known for its multi-channel insurance distribution business in Japan, operates under its flagship brand, Hoken Minaoshi Hompo, which boasts around 350 stores and offers policies from over 40 insurers. This partnership with Japan Post Insurance is expected to not only support the group’s expansion initiatives but also pave the way for potential areas of cooperation leveraging the strengths of both organizations.
One of the key outcomes of this collaboration is the establishment of a new outbound call center business for Japan Post Insurance starting from April 2026, with the valuable support of Hoken Minaoshi Hompo Group. This move reflects the shared vision of both entities to enhance their customer service capabilities and drive sustainable growth in the insurance sector.
Tanigaki Kunio, CEO, director, and president of Japan Post Insurance, expressed his enthusiasm about this investment, highlighting the synergies it brings to their core distribution network and the prospects for mutual growth. He emphasized the strategic importance of strengthening their partnership with KKR and leveraging collaborative opportunities, including joint initiatives in call center operations, to create a mutually beneficial relationship among the three companies.
On the other hand, KKR’s acquisition of Hoken Minaoshi Hompo Group in September 2025 underscores its commitment to accelerating the company’s expansion as an insurance distributor and unlocking additional value. In a separate transaction, Hoken Minaoshi Hompo acquired Eternal Co. from Tokai Tokyo Financial Holdings, further expanding its presence with more than 40 “Hoken Terrace” walk-in insurance consultation stores across key cities in Japan.
Tomoki Usui, CEO of Hoken Minaoshi Hompo Group, expressed his satisfaction with the investment from Japan Post Insurance and the establishment of a strong partnership focused on driving meaningful business collaboration. He stressed the importance of leveraging this funding to enhance service quality, strengthen risk management practices, and fuel growth through closer collaboration with Japan Post Insurance and KKR.
Looking ahead, the three companies aim to deepen their partnership, deliver sustainable value to customers and society, and enhance corporate value through a shared commitment to innovation and excellence in the insurance sector. This strategic alliance sets the stage for future growth and industry leadership, showcasing the power of collaboration in driving success in the dynamic landscape of insurance services.
