MD Ally, a groundbreaking healthcare navigation platform founded by Shanel Fields, is revolutionizing the traditional 911 emergency call system by connecting patients with telehealth services, ultimately reducing unnecessary emergency room visits. Partnering with local governments and healthcare payors, MD Ally offers a patient-centric solution that seamlessly integrates with existing 911 infrastructure.
By tackling the issue of overutilization of 911 for non-emergencies, MD Ally is committed to improving patient outcomes, lowering healthcare costs, and enhancing the efficiency of emergency care. The company’s innovative platform leverages technology to connect patients with the appropriate resources, optimizing the allocation of emergency resources.
Shanel Fields’s inspiration for creating MD Ally stemmed from her father’s work as an EMT volunteer and her realization of the overutilization of the 911 system in low-income communities with higher death rates. With a background in healthcare technology at Athenahealth and a deep understanding of patient and public safety challenges, Fields set out to develop a solution that addresses the complexities of healthcare access effectively.
MD Ally’s team, comprised of individuals with experience in public safety, healthcare, and technology, plays a crucial role in the company’s success. Their expertise contributes to the company’s expansion of partnerships with local governments and healthcare payors, ensuring that their services reach a wider population. By closely collaborating with stakeholders, MD Ally has seamlessly integrated its platform into existing 911 workflows, providing a streamlined experience for both patients and public safety officials.
The company’s patient-centric approach is at the core of its mission, aiming to replicate the simplicity and responsiveness of the 911 system in its platform. By focusing on key performance indicators such as effective navigation of patients to appropriate care, reduction in unnecessary emergency department visits, patient satisfaction, and successful connections to routine care providers, MD Ally measures its success in improving patient outcomes and healthcare navigation efficiency.
Having raised $24.5 million and receiving praise from investors like Senator Bill Frist, M.D., MD Ally is making significant strides in transforming 911 healthcare calls. The company’s unique model has garnered attention from major media outlets and industry conferences, solidifying its reputation in the public safety sector.
In overcoming resistance to new approaches, Shanel Fields emphasizes the importance of working with forward-thinking public safety leaders who share a vision for a modernized 911 system. By prioritizing patient-centric design and forming strategic partnerships, MD Ally continues to challenge the status quo and drive innovation in healthcare navigation.
With a focus on providing the right care in the right setting, MD Ally is reshaping the future of emergency healthcare access, ensuring that patients receive personalized care, comprehensive navigation, and coordinated follow-up care.
