Winter weather can cause chaos for travelers, but one less thing to worry about is losing money if your flight gets canceled: U.S. airlines are required to provide refunds.
A major storm began wreaking havoc over the weekend, leading to the cancellation of 12,200 flights and counting. Forecasters warned of catastrophic damage, particularly in areas hit by ice, which could be comparable to a hurricane.
Here’s a guide for winter travelers dealing with flight disruptions:
Keep an eye on weather forecasts
When airlines anticipate bad weather affecting flights, they often offer travelers the chance to reschedule their trips without incurring a fee. Check online for your airline’s travel alerts to see if they are providing rescheduling options.
For example, American Airlines is waiving change fees for passengers impacted by the storm and adding extra flights to help passengers reach their destinations post-storm.
Check before heading to the airport
Use the airline’s app to confirm if your flight is still scheduled before heading to the airport. Cancellations can occur hours or even days before departure. For instance, American and Delta Air Lines had each canceled over 1,000 flights for Sunday by mid-day Saturday.
If your flight is canceled, what should you do?
If you’re at the airport, get in line to speak with a customer service representative. If you’re at home or in a hotel, reach out to your airline’s reservations staff via phone or online. It’s also helpful to research alternate flights while waiting to speak with an agent.
Can you be booked on another airline?
While it’s possible, airlines are not obligated to book you on another carrier’s flight. Some airlines may offer to put you on a partner airline, but it’s not guaranteed.
Are you entitled to a refund?
If your flight is canceled, the airline is legally required to refund your money, regardless of the ticket type. You are also entitled to a refund for any additional fees or upgrades you didn’t get to use.
When will you receive your refund?
If you paid by credit card, you should receive a refund within seven business days after declining an offer for another flight or voucher. If you paid by check or cash, the refund should come within 20 calendar days.
What else will the airline cover?
While airlines aren’t required to provide compensation for meals or lodging during uncontrollable events like bad weather, they have their own policies for assisting passengers in controllable cancellations or delays. The Department of Transportation oversees these commitments.
Additional tips
Consider booking a backup flight if the weather forecast looks concerning. Some airlines allow for a full refund if canceled within 24 hours of booking. During busy times, try calling the airline’s international support number or using a higher frequent-flyer status for priority assistance.
By following these tips and being prepared, travelers can navigate winter flight disruptions with greater ease.
